Single Day - Our daily Event Plan paid for one time upfront,
Month to Month - Our Monthly RECURRING Plans paid month-to-month.
Yearly - Our Annual RECURRING Plans offer a 15% discount when paid upfront
You can cancel at anytime from within the platform.
CAN I SWITCH PLANS?
Yes, at any time, within your TINT account. When you upgrade or downgrade your TINT plan, you will receive a prorated charge depending on the cost of the new plan you choose.
HOW DO I CANCEL MY TINT PAID PLAN?
If you are on either our monthly or annual recurring subscription plan, you can “Request to Cancel” inside the Payments tab of your TINT dashboard. A Happiness Hero will confirm your cancellation, and you will have access to your TINT account until the end of your billing period. IMPORTANT: If you cancel your TINT paid plan, all your TINT data will be deleted. Why? It takes a lot of server power and expenses to keep your TINTs running. Please note: We do not prorate usage for individual months. When you request, we will set your account to cancel at the end of your current billing period (see above). Unfortunately, we do not process refunds if your billing period has passed.
WHERE CAN I FIND MY RECEIPTS?
We send all receipts to the e-mail address associated with your account. To change this e-mail address, please contact firstname.lastname@example.org. You can also review your billing history in the Payments tab of your Dashboard.
DO YOU OFFER ANY DISCOUNTS FOR SCHOOLS AND NON-PROFIT ORGANIZATIONS?
Yes. It is easy to customize your TINT in the “EDIT” section of the platform. We have over 14 themes to choose from, customized colors, posts, call-to-action buttons, banners and more. Further customization can be achieved with our custom CSS capability and even access to our API through our Platinum Plan.
CAN I WHITE LABEL TINTS TO RESELL TO MY CLIENTS?
Yes, we offer a White Label Solution that allows you to create custom TINTs and resell them to your clients without them ever knowing you are using TINT. Please contact email@example.com for more information.
HOW SECURE IS MY PAYMENT?
We use Stripe, a safe and trusted payment processor used by thousands of businesses. We take security very seriously and will always make sure your payment information is protected. We accept Visa, MasterCard, American Express, and Discover. Invoices are only provided on-request for payments larger than $5,000.
THIS FEELS EXPENSIVE, WHY IS IT PRICED THE WAY IT IS?
Aside from all the behind the scenes server/API calls, page view caching, image rendering, and uptime maintenance, we invest significant resources into services like GNIP and Embedly to ensure you have accurate volume of content and serve high quality images that your audiences create. Nothing looks worse than having your audiences create content and the system not picking it up, which most alternative solutions will leave you with.
HAVE MORE QUESTIONS?
Our sales team is available and usually responds within 1 business day. Please email them at firstname.lastname@example.org or call 213-973-TINT.
Events Plan FAQ
This is a lot of information. Do you have a quick video I can watch?
Yes we do. Check out our How to Use the Event Plan video to understand the purchase process, how to set up your TINT beforehand, and displaying it at your event.
Do you offer a non-profit discount for the event plan?
We do not offer a non-profit discount for the event plan. We do offer a 25% non-profit discount for our monthly and annual plans.
Should I buy the event plan on the day of my event?
No. You can purchase your event plan any time before the start of your event. We recommend doing this at least 24 hours before your event so you can customize and test your TINT.
If I pay now, when can I set up my TINT?
Once paid, you’ll be able to start adding connections and personalizing immediately, in our “inactive” pre-event environment.
How fast will my TINT pull in new content?
While “inactive” your TINT will update every 3 hours. On the day of your event, when insTINT updates are activated, your update times will be under 1 minute.
Can I test the insTINT updates before my event?
Yes, you can test the insTINT updates for 5 minutes 3 times per day before your event.
What happens to the TINT after my event is over?
Your TINT will revert to inactive mode. You will still be able to access your analytics for 7 days after your event.
What kind of analytics will I get?
You get our full suite of analytics, available for 1 week after your event. You can see a sample here:
Yes, you can add multiple collaborators (up to 500.. we don’t think you’ll need that many!) You can control administrative access for each moderator, allowing some to only modify the appearance of your TINT and others to only moderate content.
What else do I need to display TINT on a screen?
You’ll need a computer (laptop or desktop) connected to the internet AND connected to a TV or projector. You can connect to your screens through a hard line in (recommended) or Chromecast.
If you have many screens, you may need to contact your AV team and ask how you can display a web URL on multiple screens.The recommend internet speed is 5Mb/s+
The URL for your TINT will be www.tintup.com/t/yourTINTname
Is there any TINT branding?
There is no TINT branding on the “active” event plan. During the “inactive” period, there will be a TINT watermark.
What kind of support do I get for my event?
All support inquiries that come into our helpdesk regarding Events will be prioritized above all other inquiries. Feel free to email us at email@example.com if anything comes up!
How many TINT boards do I get?
You will be able to create 1 TINT board, which you can customize with multiple themes. You can add up to 12 connections on that board. When creating multiple customizations, you will use the same content and a different theme.
See how to use our Multiple Personalization Feature here.
What’s the difference between the Event Plan and insTINT updates?
InsTINT updates are an upgrade for customers who are already on a monthly package. They can pay for live updates on 1 TINT board for a 24 period. The Event Plan is a stand-alone plan - you do not need to have an existing TINT subscription to use it.
I never received a receipt for my Event purchase. Where can I find one?
We automatically email everyone a receipt. Please check your spam/promotional folders for an email from us. If you can’t find one, you can email firstname.lastname@example.org for a copy.
We need to know the tech specs of how this system hooks into ours.
Everything we do is cloud based, meaning that it can all be accessed via your specific tintup.com URL. So long as you can display a website, you can display TINT.
In most cases, you can simply connect a laptop that is displaying your www.tintup.com/t/(tint_name) url to a tv/project/av system and you’re all set.
If you have questions about particular CMS systems, please contact email@example.com and we can help you understand the type of connection that needs to be made.